Return policy

Return Policy for Hiddenn

Effective Date: August 9, 2024

At Hiddenn, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return process in compliance with Dutch law. Please review our return policy below.

1. Return Eligibility

You may return any item purchased from Hiddenn within 14 days of receiving the item, provided that the following conditions are met:

  • The item must be in its original, unworn condition.
  • All original packaging, tags, and labels must be intact and undamaged.
  • The item must not have been washed, altered, or used in any way.

Items that do not meet these criteria will not be eligible for a refund or exchange.

2. Return Process

  • Contact Us First: Before returning an item, you must contact us at info@hiddenn.nl to notify us of your intention to return the item. A member of our team will respond to your request and provide you with the necessary return instructions.
  • Return Shipping Costs: The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, especially for higher-value items.
  • Return Address: You will be provided with the return address and any specific instructions upon contacting us.

3. Refunds

  • Processing Time: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund within 14 business days.
  • Refund Method: Refunds will be issued to your original method of payment. Please note that original shipping fees are non-refundable.
  • Partial Refunds: In some cases, only partial refunds may be granted, such as for items that are returned in a condition that does not fully comply with our return criteria (e.g., missing original tags or packaging).

4. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

5. Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Items marked as final sale
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

6. Faulty or Incorrect Items

If you receive an item that is faulty or incorrect, please contact us immediately at info@hiddenn.nl. We will provide instructions on how to return the item, and you will not be responsible for return shipping costs. Upon receiving the faulty or incorrect item, we will either issue a full refund or send a replacement, depending on your preference.

7. Returning Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received and approved. If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, we will send the refund to the gift giver.

8. Legal Compliance

This Return Policy is in accordance with Dutch consumer protection laws, including the right of withdrawal (herroepingsrecht). You have the right to withdraw from your purchase contract within 14 days without giving any reason, provided that the conditions outlined above are met.

9. Contact Information

For any questions regarding returns, please contact us at info@hiddenn.nl. We are here to assist you and ensure your return process is as smooth as possible.