Privacy Policy

Terms of Service for Hiddenn

Effective Date: August 9, 2024

Welcome to Hiddenn! These Terms of Service ("Terms") govern your use of our website and your purchase of products from Hiddenn. By accessing our website or placing an order, you agree to comply with and be bound by these Terms. Please read them carefully.

1. Overview

Hiddenn operates as an online retail store specializing in clothing items. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms.

2. Eligibility

To be eligible to use our Services and to make purchases, you must:

  • Be at least 18 years of age or have the consent of a legal guardian.
  • Have the legal capacity to enter into a binding contract.
  • Agree to provide accurate, current, and complete information during the registration and/or checkout process.

3. Products and Services

  • Product Descriptions: We strive to ensure that our product descriptions and images are as accurate as possible. However, we do not guarantee that the colors or details you see on your device will match the actual product.
  • Availability: All products are subject to availability. We reserve the right to limit the quantities of any products or services that we offer. We may discontinue any product at any time.
  • Pricing: All prices are listed in Euros (€) and are inclusive of applicable taxes unless otherwise stated. Prices for our products are subject to change without notice. We shall not be liable to you or any third party for any price change, modification, suspension, or discontinuance of any product.

4. Orders and Payment

  • Placing an Order: By placing an order, you are offering to purchase a product on and subject to these Terms. All orders are subject to acceptance and availability.
  • Payment Methods: We accept a variety of payment methods, including credit cards, PayPal, and other payment gateways as provided by Shopify Payments. By submitting payment information, you authorize us to charge the designated payment method for the total amount of your purchase.
  • Order Confirmation: Upon receiving your order, we will send an email confirmation detailing the items ordered, payment received, and shipping information. This email does not signify our acceptance of your order, but it is a confirmation that we have received your order.
  • Right to Cancel: We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, inaccuracies in pricing, or issues identified by our fraud detection system. If your order is canceled after payment has been processed, we will issue a full refund.

5. Shipping and Delivery

  • Shipping Methods: We use PostNL for all shipments. You can choose between standard, expedited, or international shipping options where applicable.
  • Shipping Costs: We offer free shipping on orders over €99 within the Netherlands. For orders under €99, a flat rate of €6.99 applies. Additional shipping fees may apply for international orders, particularly for shipments to the United States.
  • Delivery Times: Estimated delivery times are as follows:
  • Shipping Delays: While we aim to meet the delivery times stated above, please note that delays may occur due to customs clearance, postal carrier delays, or other unforeseen circumstances beyond our control.
  • Title and Risk: Title and risk of loss for all products pass to you upon delivery of the product to the carrier.

6. Order Modifications and Cancellations

  • Same-Day Shipping: Due to our commitment to same-day shipping, we cannot guarantee that order modifications or cancellations can be processed in time. If your order has already been dispatched, you may return the item according to our Return Policy. Please note that customers are responsible for any return shipping costs, and original shipping fees are non-refundable.

7. Returns and Refunds

  • Return Policy: You may return your purchase within 14 days of receiving the item without providing a reason, in compliance with Dutch law. Items must be returned in their original condition, unworn, and with all packaging and labels intact.
  • Return Process: To initiate a return, please contact us at info@hiddenn.nl to inform us of your intent to return the item. Our team will provide you with the necessary instructions to complete the return.
  • Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items.
  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 business days and will be credited to your original method of payment. Please note that original shipping fees are non-refundable.

8. Warranties and Liability

  • No Warranties: All products and services are provided "as is" without any warranties, express or implied. Hiddenn disclaims all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.
  • Limitation of Liability: To the maximum extent permitted by law, Hiddenn shall not be liable for any indirect, incidental, punitive, or consequential damages arising out of or in connection with your use of the website or purchase of products, including but not limited to loss of profits, data, or use.

9. Governing Law and Dispute Resolution

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Netherlands.

10. Changes to the Terms of Service

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms constitutes acceptance of those changes.

11. Entire Agreement

These Terms constitute the entire agreement between you and Hiddenn with respect to the subject matter hereof, and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Hiddenn.

12. Contact Information

For any questions regarding these Terms of Service, please contact us at info@hiddenn.nl.