Shipping Policy for Hiddenn

Effective Date: August 9, 2024

At Hiddenn, we strive to ensure that your orders are processed and delivered as smoothly and efficiently as possible. This Shipping Policy outlines our shipping procedures, costs, and timeframes.

1. Shipping Methods and Carriers

We use PostNL for all our shipping needs. Depending on your location and preferences, we offer the following shipping options:

  • Standard Shipping
  • Expedited Shipping
  • International Shipping

Shipping method availability may vary based on your delivery address.

2. Shipping Costs

  • Domestic Shipping (Netherlands):
  • International Shipping:

Shipping costs will be calculated and displayed at checkout before you complete your purchase.

3. Delivery Timeframes

We aim to process and ship your order as quickly as possible. Estimated delivery times are as follows:

  • Domestic (Netherlands): 1-3 business days.
  • Europe: 3-7 business days.
  • International (outside Europe): 7-14 business days.

Please note that these delivery times are estimates and may vary due to factors beyond our control, such as postal carrier delays or customs processing for international orders.

4. Same-Day Shipping

Orders placed before [Insert Cutoff Time] on business days are eligible for same-day shipping. While we strive to ship orders promptly, please be aware that same-day shipping is subject to order volume and carrier availability.

5. Shipping Delays

While we make every effort to ensure timely delivery, Hiddenn is not responsible for delays caused by factors beyond our control, including but not limited to customs clearance, postal carrier delays, or unforeseen logistical issues.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the PostNL website or other relevant tracking services.

7. Risk of Loss

All items purchased from Hiddenn are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

8. Shipping Issues

  • Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact us at info@hiddenn.nl. We will work with PostNL to investigate the issue. Depending on the outcome of the investigation, we may offer to resend the order or issue a refund.
  • Incorrect Address: Please ensure that the shipping address provided at checkout is accurate. Hiddenn is not responsible for packages delivered to incorrect addresses provided by the customer.

9. International Shipping and Customs

For international orders, the recipient is responsible for any customs duties, taxes, or fees that may be imposed by their country. Customs clearance procedures may cause delays beyond our original delivery estimates.

10. Contact Information

If you have any questions or concerns about our shipping policy, please contact us at info@hiddenn.nl.